Operational Process Advantage™
With diminishing revenue system wide, hospitals are under greater pressure than ever to maintain accuracy and effectiveness at every point in the revenue cycle. Your hospital may have hundreds of points throughout the organization where data are being captured that ultimately reflect on the patient's bill. And with so many areas under different management purviews, maintaining the accuracy, validity, timeliness, and completeness of data for each patient bill is a monumental challenge. Perform a self assessment >
While automated information systems and specialized coding tools bring the hospital a long way, many hospitals still find that small “disconnects” are straining the revenue cycle. At CPI Experts, our singular focus on charge process improvement allows us to apply a painstaking review of your revenue cycle while your organization keeps its focus on the business of healthcare. Operational Process Advantage™ is a comprehensive assessment of all the moving parts of the revenue cycle—from patient access to zero bill. This objective, 360-degree view will help your organization to understand exactly how you are performing against industry benchmarks, and specifically where changes in process or technology will improve your operations.
The CPI approach involves our experts’ getting in the trenches with your professionals to experience first hand the challenges your professionals face. We will examine not only the operations of coders and billers, but also evaluate the documentation and interfaces that flow from clinical departments. As a result, we help you tighten the flow of information to minimize errors and lost charges and help establish guidelines and procedures that will maintain performance in the future.
The key to Operational Process Advantage is our deep-dive evaluation of people, process, technology, and data throughout the revenue cycle. In this way, we explore the complex dependencies between clinical care documentation and reimbursement information to ensure effective processing of patient bills. We will identify the greatest opportunities for improvement in the registration, charge capture, order entry, billing, and collections areas. This allows the organization to address the issues with highest dollar impact and plan for future initiatives as cash flow and income improve. More information >